If you have not been to us before, these are the questions we are asked most often. For questions about changing an appointment, fees for missed appointments, or SMS reminders, see Appointments and Policies.

No. You can book a skin check with us directly, without seeing your GP first.

Your skin is examined under colour-corrected lighting, then scanned with video dermatoscopes at 50x magnification on a 40-inch screen. Anything of interest is examined again at up to 300x. A full check takes about 20 minutes; a spot check is under 10. How we examine your skin →

Book a Full Check if it is your first visit, or your yearly check. It covers you head to toe and takes about 20 minutes.
Book a Spot Check if you have one or two specific spots you want looked at, including a spot flagged at a workplace screening.
If you are unsure, book a Full Check. 

Once a year, if you have grown up with or lived with Australian sun exposure.

Winter is a good time to come. Skin cancers grow year-round, but people check themselves less in the colder months, so a fast-growing cancer can go unnoticed until summer. Sun damage is also easier to treat in winter, when sun avoidance is simpler.

Come with clean skin. Makeup, foundation and fake tan all reduce the accuracy of the examination, and nail polish hides the nail beds. Plain moisturiser is fine.

​​​​​​​​​​​​​​​​​​​​​A full check covers you from head to toe. Areas beneath underwear are examined only at your request and with your consent.

Yes. We use no equipment that poses any risk in pregnancy. If a procedure is needed, your doctor will talk through the timing with you.

This is a very common scenario, and frankly, no one likes having injections. We use specific techniques and anaesthetic mixtures that reduce the discomfort - most patients find a biopsy comparable to a flu vaccination. Tell us when you arrive if you have had a bad experience before, and we will take extra care.

Most suspicious spots are biopsied on the day, and the sample goes to a laboratory for specialist diagnosis. Once the result confirms what it is, your doctor will talk you through the options. Over half of the early skin cancers we find are treated without surgery. About our treatments →​​​

Not on a first visit. We examine the whole picture before we treat anything, because it is common to find more than one lesion that needs attention. If your GP has asked you to have something removed, book a Full Check or Spot Check first, and any procedure is planned from there.

Our work is skin cancer and sun damage. Rashes and general skin conditions are better seen by your GP, who can refer you to a dermatologist if needed. If you are already a patient of ours, you are welcome to raise other concerns with your doctor at your appointment.

Yes, in more than 99% of cases, at the same appointment where possible. A few sites are better handled elsewhere, and we will tell you if that applies.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​New patients book online, through this website or the app. This lets us link your details correctly and lets you see and change your appointments yourself. Book a skin check →​​​​​​​

A full skin check is capped at $90–$100 out of pocket after the Medicare rebate. Procedures are quoted before they are done. Full fee list →

No. Skin cancer medicine here uses equipment, consumables and appointment lengths well beyond a basic consultation, that the Medicare rebate is designed for. All consultations are privately billed, and the out-of-pocket cost is capped at $90–$100 for a full check.​​​​​​​

Yes. Overseas visitors, and anyone else without Medicare cover, are welcome at every clinic. You pay the full fee at the time of your appointment rather than a gap, so the cost is higher than the figures above. Refer to our Non-Medicare Patient Information.
The current fees are on our fees page. If a biopsy is taken, the pathology laboratory bills you separately.

Country, regional and interstate patients are welcome at all of our clinics, and a good number of our patients travel to us. Most biopsies can be done at the same appointment as your skin check, depending on where the lesion is and how large it is, so one visit is often enough.
Plan for the result as well as the visit. If a result is abnormal, it cannot be released until you have spoken with a doctor, in person or by telehealth. That is worth arranging before you travel rather than after. What regional patients need to know →