your name, address and telephone number;
your age or date of birth, occupation;
your Medicare number, Veterans’ Affairs number, Health Care Card number, health fund number or pension number
medical information including your medical history, family history, immunisations, allergies, adverse events, risk factors and social history
the name of medical specialists to whom you are referred and any other health provider
referral letters and reports from pathology company and letters from specialists
digital photographs of your skin and skin lesions
The personal information is collected in several ways:
Practice staff collect your personal information via the completion by of our registration forms in person or through our website
During the course of providing medical services, the Practice’s healthcare practitioners will consequently collect further personal information and photographs of skin lesions
Personal information may also be collected from a patient’s guardian or any other involved health care specialists and allied health providers.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website. We also use third party services such as Twitter, Facebook and Google on our website. These services may collect user data through their applications for purposes of conversion tracking and serving ads targeted to users' interests and geographic locations. You may disable these third parties' interest based advertising through the Do No Track functionality in your web browser. These services are used to deliver general health promotion messages and we do not collect specific personal health information via these services. We are a teaching, multi-doctor practice and use photographs of skin lesions to discuss best practices in diagnosis and treatment and also for the purpose of teaching and health promotion. We also teach other allied health practitioners as well as occupational health and safety workers. When photos are used in the context of teaching, they are taken in a manner that the patients identity is kept private and de-identified. Your personal information may be held at the practice in various forms:
as paper records
as electronic records
photos and videos and radiology
The Practice holds all personal information securely whether in electronic format, in protected information systems or in hard copy format in a secured environment. We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply online including email and via website will not be intercepted while being transmitted online. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk. Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices. Use and disclosure of your personal information We collect, hold, use and disclose your personal information for the following purposes:
to provide medical services and treatment to you, and to enable you to be attended by medical practitioners or other allied health professionals at our Clinics.
for administrative and billing purposes;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you;
for the purposes of data research and analysis including conducting clinical trials and proactive screenings and for the purpose of sending you direct marketing communications in relation to these for clinical teaching.
Photographs and/or videos of skin lesions may be used in public health promotion and marketing but will be de-identified before its use.
for inclusion in a recall register to be advised of follow up visits and medical updates;
for the purpose of reporting back to your employer or prospective employer, their authorised representatives and their insurer in the case of a work-related consultation or service;
to meet obligations of notification to our medical defence organisations or insurers.
our employees, contractors and our medical professionals and allied health practitioners who provide medical services to you at our Clinics;
your employer or prospective employer, their authorised representatives and their insurer in the case of a work-related consultation or service;
Some disclosure may occur to third parties engaged by or for the Practice for business purposes, such as accreditation or for the provision of information technology. These third parties are expected to comply with this policy;
In relation to medicals and consultations procured or requested by our overseas clients, we may disclose your personal information to these clients in their countries of operation;
We may also seek further medical opinion from doctors located overseas. This may require posting de-identified photos on specialists’ medical forum for discussion.
We are a company with technical and support staff who may work away from Australia. These staff will have access to our software and database. They are bound by strict confidentiality clauses in their employment.
Exceptions to disclose without patient consent are where the information is:
required by law. For example some disease require mandatory notification
necessary to lessen or prevent a serious threat to a patient’s life, health or public health or safety
to assist in locating a missing person
to establish, exercise or defend an equitable claim
for the purpose of a confidential dispute resolution process