Booking, changing and cancelling, reminders, and the questions we are asked that need a straight answer. New to us? Start with the New Patient FAQs.
Appointment FAQs
Appointment FAQs
Finding an earlier appointment
Finding an earlier appointment
Our clinics are busy, particularly in the warmer months, and many doctors are booked more than three months ahead. Full checks can be booked up to seven months in advance.
Every day there are cancellations and changes, and they appear on the website and app the moment they happen. We do not keep a separate waiting list, so checking online is the fastest way to find an earlier time.
Every day there are cancellations and changes, and they appear on the website and app the moment they happen. We do not keep a separate waiting list, so checking online is the fastest way to find an earlier time.
Changing or cancelling your appointment
Changing or cancelling your appointment
Appointments are managed through HotDoc, on the app or online. If you booked online, your appointments are linked to your HotDoc profile and you can reschedule or cancel them yourself.
Some appointments cannot be changed in the app — procedures and result discussions among them, because the time reserved is clinically specific. Use the Reschedule or Cancel pages for these.
Some appointments cannot be changed in the app — procedures and result discussions among them, because the time reserved is clinically specific. Use the Reschedule or Cancel pages for these.
If you need to cancel
If you need to cancel
Please give us more than 24 hours if you can.
Where less notice is given, we try to re-allocate the time first, and most of the time we manage it. Where we cannot, the appointment is simply lost — unlike a product, the time cannot be reused.
For that reason a fee of $105 applies where an appointment is not attended, or is cancelled with less than 24 hours notice and only if it cannot be re-allocated.
Where less notice is given, we try to re-allocate the time first, and most of the time we manage it. Where we cannot, the appointment is simply lost — unlike a product, the time cannot be reused.
For that reason a fee of $105 applies where an appointment is not attended, or is cancelled with less than 24 hours notice and only if it cannot be re-allocated.
Reminders and SMS messages
Reminders and SMS messages
We send an SMS three days before your appointment. Please reply YES to confirm. If we do not hear back, we will call you.
Is the message genuine? Our medical software is linked with HotDoc, a secure appointment and health messaging platform. Genuine messages from us contain links to hotdoc.com.au, htd.io or skincheckwa.com.au, and nothing else. You may be asked to log in with your surname and date of birth.
Our receptionists cannot see the contents of messages generated by the system, so if a message is unclear, tell us what it says rather than asking us to look it up.
Is the message genuine? Our medical software is linked with HotDoc, a secure appointment and health messaging platform. Genuine messages from us contain links to hotdoc.com.au, htd.io or skincheckwa.com.au, and nothing else. You may be asked to log in with your surname and date of birth.
Our receptionists cannot see the contents of messages generated by the system, so if a message is unclear, tell us what it says rather than asking us to look it up.
Seeing a particular doctor
Seeing a particular doctor
Our doctors move between clinics from time to time. The app and the booking pages always show where each doctor is currently working.
Private health funds
Private health funds
If your fund covers standard GP visits, it will usually cover a skin check. You pay us at the time and claim from your fund directly. The rebate may not match the Medicare rebate. If a biopsy or procedure is done, the pathology laboratory bills separately.
If you live outside Perth
If you live outside Perth
Country, regional and interstate patients are welcome at all of our clinics. There are two things worth arranging before you travel.
Getting your result. If a result is abnormal, it cannot be released to you until you have spoken with a doctor, in person or by telehealth. This is a medicolegal requirement placed upon us. Please book the follow-up before you leave Perth, or ask us to set up a telehealth appointment.
Treatment closer to home. If you would prefer your local doctor to carry out any treatment, we can send them the result — but we need their consent first. Ask them for it in writing before your appointment and the handover is straightforward.
New to us and planning a trip? Start with the New Patient FAQs.
Getting your result. If a result is abnormal, it cannot be released to you until you have spoken with a doctor, in person or by telehealth. This is a medicolegal requirement placed upon us. Please book the follow-up before you leave Perth, or ask us to set up a telehealth appointment.
Treatment closer to home. If you would prefer your local doctor to carry out any treatment, we can send them the result — but we need their consent first. Ask them for it in writing before your appointment and the handover is straightforward.
New to us and planning a trip? Start with the New Patient FAQs.
Can you give me a "clearance" for another practitioner?
Can you give me a "clearance" for another practitioner?
This comes up most often when a cosmetic clinic, or a tattooist, asks for a document confirming a mole or an area of skin is safe to work on. We do not issue them, and it is worth explaining why rather than simply declining.
A "clearance" describes skin before a treatment. Skin changes. Treatment can also change the skin or any lesions in the area.
The responsibility sits with the practitioner doing the work: to assess the skin they are treating beforehand, and to monitor it afterwards. Where they do not have the skills to do that, the answer is a different practitioner, not a letter to relieve them of the responsibility.
A "clearance" describes skin before a treatment. Skin changes. Treatment can also change the skin or any lesions in the area.
The responsibility sits with the practitioner doing the work: to assess the skin they are treating beforehand, and to monitor it afterwards. Where they do not have the skills to do that, the answer is a different practitioner, not a letter to relieve them of the responsibility.
Last updated: [August 2026]